Business process management is a field in operations management that focuses on improving corporate performance by managing and optimizing a company's business processes. It can therefore be described as a "process optimization process". BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.

Although BPM initially focused on the automation of business processes with the use of information technology, it has since been extended to integrate human-driven processes in which human interaction takes place in series or parallel with the use of technology, making an organization’s workflow more effective, more efficient and more capable of adapting to multiple environments.

The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization's equipment and core operations. (Margaret Rouse, TechTarget)

If your organization is striving to establish automated, consistent, repeatable, and defensible operational processes, then this course is for you. The Business Process Management course provide practical guidance to map, standardize, automate, and manage operational processes with the right strategies, tools, and technologies. You’ll learn how to implement new ways of working while maximizing ROI.

More than 25.000 industry professionals have benefited from this and other AIIM training courses . It is applicable across all industries and is independent of any particular technology or vendor solution.

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Latourrette Consulting is a Certified AIIM Trainning Partner in Portugal/USA/Brasil/Colombia/España/Nederland/Chile.